FAQ
Q: How do I order a custom glass mosaic mural?
A: Start by our online chat "Message us". To ensure the fastest service, please include the desired dimensions (height x width). We'll send you the information about the needed order quantity and the total price. We will then send you a draft order for the payment. After the payment we will send the effect image for your approval before proceeding to the production.
Q: What are the common sizes of the individual glass tiles used in your murals?
A: We primarily use two popular dimensions for our individual glass tiles to achieve optimal detail and texture: 10mm x10mm x 4mm or 15mm x15mm x 4mm. The best size for your project is determined by the overall mural size and the complexity of the design.
Q: Why do you use 10mm x10mm x 4mm or 15mm x15mm x 4mm tile sizes?
A: These precise granular sizes offer the perfect balance of detail and visual impact. The 10mm tiles are ideal for capturing intricate details in portraits or fine art, while the slightly larger 15mm tiles are great for broader designs and adding texture to large-scale mosaic murals.
Q: Can I have a mosaic made from my personal photo, portrait, or business logo?
A: Yes, we specialize in creating custom mosaics from personal artwork, photos, portraits, and corporate logos. However, all submitted artwork, images, and logos must be owned by you or you must possess the full commercial rights or copyright to reproduce the image.
Q: Are your custom glass mosaic murals suitable for outdoor installation?
A: Our premium glass mosaic murals are designed and guaranteed only for indoor use or fully covered patios that are protected from direct exposure to harsh weather and freezing temperatures.
Q: What is the material of your custom mosaics?
A: We use high-quality, vibrant, and durable glass mosaic tiles. These non-porous tiles offer brilliant color that is fade-resistant, making them the perfect choice for interior feature walls and kitchen backsplashes.
Q: What is the typical lead time for a completed custom mural?
A: Due to the custom, handcrafted nature of our work, the typical lead time is 6-8 weeks from the final design approval to delivery. This timeline accounts for digital proofing, physical fabrication, and secure shipping of your bespoke glass art.
Q: How is a large custom mosaic mural installed?
A: Large custom mosaic art is securely shipped in numbered, manageable sections pre-mounted on a mesh backing. The process is similar to installing standard tile.
Q: Will I see a mock-up of my design before production starts?
A: Absolutely. After confirming your order, we create a digital design proof or mock-up showing how your image will look when translated into glass tile art. We only begin physical fabrication once you have given us final approval.
Q: What are the size limitations for a custom mosaic?
A: We can create custom glass murals for nearly any space, from small accent pieces to massive feature wall mosaics for commercial interiors. Simply provide your exact wall dimensions when requesting a quote, and we will advise on the best way to scale your artwork.
Q: What if I need to cancel or change my order?
A: Because these are highly custom and made-to-order pieces, cancellations or significant changes are only possible within 48 hours of order confirmation. Once the production phase begins (after design proof approval), the order is final.
Q: Do you offer installation services or recommend installers?
A: We focus on fabrication and ship worldwide. We do not currently offer installation services directly. However, any professional tile setter should be able to install our murals.